Repeat prescriptions are medications which appear on the reverse of your prescription which your doctor would like you to continue on a regular basis.
Routine repeat prescription requests are processed within 2 working days.
Please note:
- If your repeat prescription is queried or needs a review then it may take longer than 2 days to process it.
- Verbal requests for prescriptions is not an accepted method to avoid errors and ensure patient safety.
How to request a Repeat Prescription
Repeat prescriptions may be ordered in several ways:
Order Your Prescription Online
SystmOnline
In Person
We strongly recommend that patients DO NOT submit prescription requests in person. If you are unable to access online services, you can either contact your pharmacy, who may submit your prescription request on your behalf. If there are any specific reasons you are unable to this, you may post your prescription in the prescription box next to the self-check in screen next in the main reception.
You can request repeat prescription medication 1 week ahead before due date.
Non-urgent advice: Emergency Prescription Requests
It is your responsibility to ensure that your repeat medication is ordered in plenty of time. Please allow up to 2 working days for routine repeat prescription requests.
If you have run out of ’emergency medication’ which includes anti-epileptic medication, insulin, inhalers and adrenaline pens for anaphylaxis please let us know as soon as possible. You may need a Telephone Consultation with the GP Clinical Pharmacist or a Doctor before they can be issued.
If you run out of medication outside of our opening hours, please call 111 from your phone, who will be able to assist you.
You may also be able to get an emergency supply from your designated chemist.
Non-urgent advice: New Patient Prescriptions
If you normally take regular repeat medication please book an appointment with a Healthcare Assistant or Clinical Pharmacist before you need to request more medication.
When you attend your appointment please bring with you a copy of your repeat prescription slip from your previous GP or a list of your medication and the packaging.
It can take a week or two for your records to be delivered to us from your previous GP surgery.
New repeat prescriptions may take longer than 2 days to ensure all monitoring and safety checks have been done.
Non-urgent advice: Non-Repeat Prescriptions
Please book a Telephone Consultation with the Clinical Pharmacist to request medication that is not on your repeat list but may be needed on an ad-hoc basis e.g. eczema cream.
If you have an on-going problem and would like another prescription of a medication previously prescribed to you by a doctor but not on your repeat list you should also book a Telephone Consultation with the GP Clinical Pharmacist.
Written requests for non-repeat medication may take more than 2 working days to process as the doctor may wish to speak with you.